Shipping policy
Delivery and Order Information
GERMAN BEER
Effective 29 September 2026
This page explains how we process and deliver your order, how to track your parcel, and what to do if there is a problem with your delivery.
For full information about cancellations, returns and refunds, please see our Returns and Refunds Policy. Our Terms and Conditions of Sale also apply to all orders placed with German Beer.
1. How much is delivery?
Delivery Charges
- £6.95 standard UK delivery
- Free standard delivery on UK mainland orders over £99
- The applicable delivery charge will be shown at checkout before payment.
- Additional charges may apply for non-mainland UK addresses or locations outside our standard delivery area.
Any applicable delivery charge will be clearly displayed at checkout before payment is taken.
2. Where do you deliver?
We currently deliver to addresses within the United Kingdom only.
As all of our orders contain alcohol, deliveries are subject to age verification requirements.
3. How long will my order take to arrive?
Once your order has been dispatched, it will usually arrive within 3–5 working days.
Delivery times are estimates and are not guaranteed. Occasionally delays may occur because of circumstances outside our reasonable control, including delays with our delivery partner.
If we become aware of a significant delay affecting your order, we will contact you as soon as reasonably possible.
You will receive an email when your order has been dispatched.
4. How can I track my order?
Once your order has been shipped, you will receive tracking information by email so you can follow the progress of your delivery.
You can also track your parcel using the Royal Mail tracking service.
TRACK YOUR ORDER WITH ROYAL MAIL
5. Can I change my delivery address?
If you need to change your delivery address, please contact us as soon as possible at hello@germanbeer.co.uk, quoting your order number and the correct delivery address.
We recommend contacting us within one hour of placing your order wherever possible, as this gives us the best chance of making the change before your order is processed.
Once an order has been processed or dispatched, we may no longer be able to amend the delivery address.
Please check your delivery details carefully before completing your order.
6. What happens if I am not in when my order is delivered?
As every order contains alcohol, a person aged 18 or over must be present to accept the delivery.
Our deliveries cannot be left in a safe place, with a neighbour, or without the appropriate age verification and signature.
If nobody eligible is available to accept the parcel, the courier will provide information about redelivery or collection where available.
If the parcel is ultimately returned to us because no person aged 18 or over was available to accept it, or because satisfactory proof of age could not be provided, we will refund the price of the goods less the delivery cost.
7. Will I need identification when my order is delivered?
We operate a Challenge 25 policy.
The person accepting the delivery must be aged 18 or over and may be asked to provide suitable photographic identification.
Acceptable identification may include:
- a passport;
- a photocard driving licence; or
- a PASS-accredited proof of age card.
If satisfactory proof of age cannot be provided when requested, the delivery will not be completed.
8. Does my order come with paperwork?
We do not normally include invoices or order paperwork inside your parcel.
Your order confirmation and other relevant order information will be sent electronically to the email address used when placing your order.
This also means that if you are sending an order directly to someone as a gift, pricing information will not normally be included inside the parcel.
9. When will I be charged for my order?
Payment is taken when you place your order.
If your payment is successfully authorised, you will receive an email acknowledging that we have received your order.
If payment cannot be successfully received, your order will not be dispatched.
Your order acknowledgement does not constitute acceptance of your order. A contract between you and German Beer comes into existence when we send you an email confirming that your order has been dispatched.
10. Can I use more than one discount code?
Only one promotional or discount code can be used per order, unless the terms of a particular promotion specifically state otherwise.
Promotional codes cannot normally be combined with another discount or promotional code.
11. What happens if the price changes after I place my order?
Our prices and promotions may change from time to time because of factors such as stock availability, supplier costs and promotional activity.
The price you pay is the price shown when you place your order.
If a product is subsequently reduced in price or included in a promotion, we are unable to refund the difference.
If we discover that there was an error in the price of goods you ordered, we will contact you to ask whether you wish to proceed at the correct price or cancel the order.
If we are unable to contact you, we will treat the order as cancelled and refund you in full.
12. Can I cancel my order?
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at hello@germanbeer.co.uk, quoting your order number.
We will do our best to stop the order before it leaves us. Once an order has been dispatched, we may not be able to prevent the delivery from taking place.
This does not affect your statutory right to cancel.
If you are a consumer in the United Kingdom, you have the right to cancel your order within 14 days of receiving it, without giving a reason.
Once you have told us that you wish to cancel, you have a further 14 days to return the goods to us.
Beer must be returned unopened, in its original packaging and in a condition fit for resale. Bottled and canned beers sold as packs of six must be returned as a complete pack.
If you are returning an order because you have changed your mind, you are responsible for the cost of returning it.
Please see our Returns and Refunds Policy for full details.
13. What should I do if my order arrives damaged?
Beer is fragile and glass can occasionally break during transit.
If any part of your order arrives damaged, please contact us within 48 hours of delivery at hello@germanbeer.co.uk, quoting your order number.
Where possible, please include:
- a photograph of the outer packaging;
- a photograph showing the delivery label; and
- clear photographs of the damaged items and contents.
These photographs help us investigate what has happened with our delivery partner and resolve the issue as quickly as possible.
We will arrange an appropriate replacement or refund. Where goods have arrived damaged, you will not be required to pay any return costs.
We will not ask you to return broken glass.
The 48-hour reporting period allows us to report transit damage to our carrier promptly. It does not affect your statutory rights.
14. What if an item is faulty or missing?
If any part of your order is faulty or missing, please contact us within 48 hours of delivery at hello@germanbeer.co.uk, quoting your order number.
For faulty items, please include photographs where relevant. For missing items, please tell us which product is missing.
We will arrange an appropriate replacement or refund.
The 48-hour reporting period does not affect your statutory rights under the Consumer Rights Act 2015.
15. What should I do if I receive the wrong item?
If you receive an item that is different from what you ordered, please contact us as soon as possible at hello@germanbeer.co.uk, quoting your order number.
We may ask you to provide a photograph of the item you received so that we can investigate and resolve the issue quickly.
We will arrange an appropriate replacement or refund, and we will cover the cost of returning the incorrect item where a return is required.
16. How will I receive my refund?
Refunds are issued to the original payment method used to place your order.
For orders cancelled under your statutory cancellation rights, we will refund the price paid for the goods together with the cost of our standard delivery service.
If you chose a faster or more expensive delivery option, we will refund the cost of our standard delivery service only.
The refund will be issued within 14 days of receiving the goods back from you, or within 14 days of you providing evidence that you have sent them back, whichever happens first.
Once we have issued a refund, it may take additional time to appear in your account depending on your bank or payment provider.
Please see our Returns and Refunds Policy for full details.
17. Need help with an order?
If you have any questions about an existing order, delivery or a product you have received, please contact us at:
Please include your order number wherever possible so that we can locate your order quickly.
German Beer is a trading name of Ríora F&B Limited (company number 17542381), trading from:
21 Peel Moat Road
Stockport
SK4 4PL